Our Policies: REFUNDS/EXCHANGES: We think that purchasing a pet is a decision that should not be undertaken lightly, and thus do not offer refunds. Should the purchaser find within 2 weeks of the purchase date that the individual hedgehog is not acceptable for any reason, we will exchange for a comparable animal, as soon as one is available. This exchange does not include the price of shipping, should that be necessary. If at any time you are no longer able to care for your hedgehog, for whatever reason, we will accept that animal back and will care for it or find another suitable home for it but cannot offer any financial compensation for this service. HEALTH: We guarantee that we are selling a hedgehog that is, to our knowledge, in good health. All baby hedgehogs are guaranteed to be free from congenital problems until age 6 months. Should something happen to the hedgehog before the age of six months, we will replace the animal at no charge if given a necropsy report from a licensed veterinarian stating that the nature of the problem as something that the animal had already developed or was predisposed to develop while here. This does not include accident, negligence, or any treatable or communicable illness, and does not include the price of shipping the replacement animal, should that be necessary. Hedgehogs over 6 months of age do not carry a health guarantee, but may be returned within 1 week from the date of sale for a full refund or trade for a comparable animal if a veterinarian finds that the animal has any unknown health problem that was likely to have originated prior to purchase. REFERENCES: If you would like to talk to other people who have obtained hedgehogs from us and/or who have visited our facility, please feel free to write a letter to the hedgehog mailing list (firstname.lastname@example.org) asking for people to contact you privately with their opinion, as there are many folks on the list who have Hedgehog Valley hedgehogs. We can also provide you with email addresses/websites of some happy Hedgehog Valley hedgehog owners if you would like. PAYMENT: We can accept payment in the form of cash, money orders, or cashier's checks. Please do not mail cash. We DO NOT TAKE PERSONAL CHECKS due to the alarming frequency with which people have bounced them on us in the past. We are now able to accept credit card payment via paypal (http://www.paypal.com). RESERVATIONS: We often have a waiting list for hedgies, particularly females and fancy colors. If you are interested in a particular color/gender of hedgie, email to let us know and I will put you on the list to receive notice when it looks like we have a baby that fits the description of what you want. Babies listed on the website are first come, first serve. I typically check litters for gender and make a preliminary guess at color at between 2 and 3 weeks. If you decide that you would like us to hold a particular baby, let us know and we will hold it for up to two weeks with no deposit. If you would like us to hold it longer than 2 weeks, a $20 nonrefundable deposit must be received. Babies are typically weaned and ready to ship when they are between 6 and 8 weeks old. Your deposit will hold a baby to weaning age. If you would like to hold it for longer than that, you must pay for it in full by the time it is 8 weeks old, or prior to an agreed upon date if it is past 8 weeks of age. Contact us if you need to make special arrangements. Once payments are received, they are nonrefundable so please do not ask us to reserve a hedgie for you unless you are certain that it is what you want. SHIPPING: We can only ship when the weather permits. That means that it must be between 45 and 85 degrees farenheit at departure, arrival, and any stopovers. This generally limits us to February through April and September through November. We live approximately 2-1/2 hours from the nearest airport and are only able to ship on Saturdays or Sundays. Due to the time and expense involved in getting to the airport, we typically ship once every two to three weeks during the months that we are able to ship. FOLLOW UP: We will make ourselves available to answer any questions that we can! We want you and your hedgehog to be happy. Don't hesitate to call or E-mail if you have any questions about your hedgehog! FINAL NOTE: We reserve the right to refuse service for any reason we deem sufficient. We also reserve the right to cancel any transaction at any time, if we feel the reason is sufficient. If we cancel a transaction, we will refund any monies received minus the $20 nonrefundable deposit and any monies spent on the customer's behalf.
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