How to Purchase a Hedgehog Online from Hedgehog Valley
1. Choose your hedgehog
To choose a hedgehog, look at what is available on our babies available page. If you have any questions, email us so that we can help you out! Sometimes we have hedgies who are not listed yet because they were on hold, and sometimes hedgies listed have been placed on hold but we haven’t had a chance to update the page as to their availability. If we don’t have what you are looking for, then we’ll do our best to give you an idea of when we might have it, and when to check back. If we do have what you are looking for, you can ask us to put it on hold or you can make a commitment to purchase. We ask that you read our policy page, so that you are familiar with our sales policies and our guarantee. Please remember that we cannot ship to states where hedgehogs are illegal, or where bringing in hedgies from out of state is illegal.
2. Putting hedgehog on hold
We often have a waiting list for hedgies, particularly females and fancy colors. If you are interested in a particular color/gender of hedgie, email to let us know and I will put you on the list to receive notice when it looks like we have a baby that fits the description of what you want. Babies listed on the website are first come, first serve. I typically check litters for gender and make a preliminary guess at color at between 2 and 3 weeks. If you decide that you would like us to hold a particular baby, let us know and we will hold it for up to two weeks with no deposit. If you would like us to hold it longer than 2 weeks, a $20 nonrefundable deposit must be received. Babies are typically weaned and ready to ship when they are between 6 and 8 weeks old. Your deposit will hold a baby to weaning age. If you would like to hold it for longer than that, you must pay for it in full by the time it is 8 weeks old, or prior to an agreed upon date if it is past 8 weeks of age. Contact us if you need to make special arrangements. Once payments are received, they are nonrefundable so please do not ask us to reserve a hedgie for you unless you are certain that it is what you want.
3. Purchasing the hedgie
Once you have decided on a hedgie and are ready to purchase, you have to decide whether you will be able to pick it up in person or if you will need to have the hedgie shipped. If you pick up your hedgie in person, you can pay for it when you pick it up. Otherwise, we will need to make arrangements for payment prior to shipping. First, you will need to email us to obtain your total, which will include the hedgie(s), health certificate, and kennel cab, and shipping. We will need the location of the nearest major airport to be able to obtain a shipping quote.
We can accept payment in two ways. First, you can send payment via credit card on PayPal. Second, you can send a cashier’s check or money order to us. When you write to confirm your purchase, be sure to let us know how you plan to pay, so that we can give you the information you need to send your payment. We avoid taking personal checks because of the unfortunate frequency with which they have been bounced on us in the past.
4. Scheduling the hedgie’s flight
We live approximately 2 hours from the airport and I work full time, so we do all of our shipping on weekends. We ship primarily through Pet Air, who can ship any time of year as long as temperatures are between 45 and 85. You can check their website to obtain a shipping quote or to make sure that they can deliver to your nearest airport. We also have the option of shipping air freight during October and November, and February through April, as long as temperatures are between 45 and 85. Sometimes that is less expensive, sometimes it isn't. Our PetAir flights are done on Saturdays, we can do air freight through Delta on Sundays (their base pet freight rate is $169). We have to confirm flights 4 business days prior to shipping, and they must be prepaid.
5. Shipping day!
With PetAir, the hedgies go counter to counter. When we book your flight with PetAir we will confirm shipping instructions with them and then will confirm with you via telephone or email exactly where and how to pick your hedgie up at your destination airport.
Via air Cargo:
Once we drop off the hedgie at the air cargo office, we will get a waybill number. We will call you with that waybill number, so make sure that you are home or that your answering machine is on! They usually will let you pick them up if you can show that you are the person whose name and address is cited as the shippee on the paperwork, but having the waybill number makes it easier. To pick up your hedgie, you will need to go to the air cargo office at the airport that they are being shipped to. This is not in the same part of the airport where passengers go, so you may need to call in advance to get directions. Tell them that you are there to pick up hedgehogs, and give them your flight information and waybill number. It usually takes about half an hour after the plane lands for the cargo to get to the cargo office. I recommend getting there right around the time the flight is scheduled to land, and planning to wait for them to unboard and be brought to you. When you get the hedgie(s), be sure that they are all there and all ok. If any problems occurred, you will need to report them to the airline right away.
6. Confirming arrival
Once you arrive home with your hedgies, we really appreciate it if you email or call to let us know that your hedgie(s) arrived and to let us know how they are doing and how you like them. If you have any more questions or concerns, we’ll do our best to help! And remember, no matter how long you have owned your Hedgehog Valley hedgie, we will always be happy to offer support, and we love updates and pictures!
What to do when your new hedgehog arrives home
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